RETURNS & REFUNDS
We want you to feel confident when ordering from No Staph. Because No Staph Skin Defense Ointment is a personal-use product, we follow the return guidelines below to help protect the quality and integrity of every product we ship.
UNOPENED PRODUCTS
Unopened and unused products may be eligible for return within 30 days of delivery.
To be eligible for a return, the product must be:
Unopened and unused
In its original packaging
In resellable condition
Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
OPENED OR USED PRODUCTS
For health, hygiene, and safety reasons, we generally cannot accept returns of products that have been opened or used.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Include your order number and photos of the product and packaging so our team can review the issue.
If approved, we'll work with you to provide an appropriate replacement or refund.
REFUNDS
Once an eligible return has been received and inspected, we'll notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return resulted from an error on our part.
CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee cancellations or changes once an order has entered processing or has shipped.
HOW TO REQUEST A RETURN
To request a return or report a problem with an order, contact:
Please include:
Your name, order number, reason for the request, and photos if the product arrived damaged or incorrect.
Do not send a return until you have received return instructions from our team.